Know when existing customers are looking elsewhere.
Your best signal of churn isn't a survey — it's when an existing customer visits your pricing page or your competitor's. Cloop identifies these silent signals and gives CS teams the chance to intervene before the churn call.
Most churn is invisible until it's too late.
Your customer success team reacts — to tickets, to low NPS scores, to renewal calls two weeks before contract end. By then, the decision is often made. Cloop surfaces the early signals: which accounts are researching alternatives, who's visiting your pricing page, who just read your competitor comparison. Proactive retention, not reactive firefighting.
Three things your CS team gets back immediately.
Early warning on churn risk
Cloop identifies when existing customers visit your pricing, competitor comparison, or cancel pages. Your CSM gets a Slack notification before the customer ever emails support.
Context-rich account reviews
Cloop surfaces which pages existing customers visit, what they search for, and what they ask. QBR preparation goes from 2 hours to 15 minutes.
Proactive intervention at scale
Automated follow-up sequences tailored to existing customers — product updates, relevant case studies, check-in cadence. Hundreds of accounts, handled personally.
The features that matter most to your team.
Identify → know who's visiting from your customer base
Match incoming visitors to your existing CRM records. Your CS team sees when customers return to your site — and what they're looking at.
Learn more →Qualify → detect churn signals early
Questions about pricing, competitors, or cancellation are surfaced immediately. No more surprise churn calls.
Learn more →Follow up → automated QBR prep
Pre-meeting emails with summary of what the customer researched, their questions, and relevant resources.
Learn more →Sync → CSM sees everything in CRM
Full interaction history flows to HubSpot, Salesforce, or Dynamics — so CS and sales stay aligned.
Learn more →What proactive retention looks like with Cloop.
"Cloop caught three at-risk accounts in the first month — two of them I had no idea were thinking about leaving. One ended up upgrading instead of churning."
— Head of Customer Success, European B2B SaaS
Turn churn signals into save conversations.
Book a demo. We'll show you how Cloop surfaces retention risk from your existing customer base.
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